Ethics Code & Policy

We observe a system of moral rules and duties for the betterment of ourselves as individuals and as a group

People and Skills

Our company is founded on people, their individualities and the way they work as a team. We believe that people’s well-being is essential to professional success, ensuring:

• A serene environment within which to work
• A outlook towards personal growth
• The right economic recognition
• A long-term working perspective
• The company’s solidarity and understanding in times of personal difficulties
• Recognition of the value of one’s work
• A healthy work-life balance

We are committed to continuous improvement every day by engaging all staff, listening to ideas and investing in human resource development to benefit our customers. Personnel selection is carried out on the basis of matching the candidates’ profiles with those expected and the needs of the company, with full respect for equal opportunities. It is essential to ensure the engagement of staff in the carrying out of the work, including providing times for participation in discussions and decisions for the creation of our customers’ projects and the development of specific technical skills and services. It is essential to transparently share the medium- to long-term strategy within the company so that each of our employees can contribute to the achievement of the company’s goals.

 

Customers

We believe that it is essential to establish one’s own success while fully respecting customers. Customers are our partners in achieving business goals, with a view to professional growth for both parties. To enhance the value of our customers’ products, it is essential to work by pursuing common goals.

 

Suppliers

Suppliers, from all commodity categories, are vital resources for us. Therefore, we strive to establish a loyal relationship that leads to mutual benefits. Suppliers are not outsiders from whom we try to get the best price, but resources with whom we seek to grow by striving for excellence and mutual recognition.

 

Collaborations

Our consultancy has the specific goal of providing operational solutions, the most suitable and technically relevant ones according to the specific needs of our customers. We always position ourselves as an advisor above the parties.

Our task is to ensure total impartiality and transparency in suggesting the most suitable tools, including the best ones on the national and international scene, on a case by case basis, without any goal of selling particular products, but only those geared to the satisfaction of our customers’ needs.

Thus, our partnerships are made to stay up-to-date with the latest products and technologies, so that we can always propose the most suitable solution and ensure the complete resolution of every safety and security need.

For this, we are the Digital Transition Partner of Siemens Italy, member of important associations such as Mindsphere World, ANIPLA and ISAGCA (ISA Global Cybersecurity Alliance) and have active collaborations with certification bodies and technology providers.

 

 

Our feedback culture

We have made communication and feedback a true manifesto. This is because communication is a fundamental tool for us to offer information on behaviors and results: giving and receiving feedback helps us to strengthen useful and effective behaviors and reduce ineffective ones.

Our internal feedback culture has brought about:

• The company promotes feedback as a growth tool aimed at identifying strong areas and areas for improvement
• We are committed to offering our feedback when necessary, in protected areas and at the appropriate times, not only during performance evaluations
• We promote positive feedback
• We are open to receiving and asking for feedback from all those who can help us on our growth journey
• Feedback is welcome at all levels
• We give and receive feedback in person, at the appropriate times and in places where it is easy to effectively listen to each other

In addition, thanks to regular staff satisfaction surveys, we listen to ideas about corrective actions we can take to continuously improve our organizational well-being.

Feedback from our clients enriches the experience.

Our client’s opinion is invaluable in terms of continuous improvement, which is why we constantly collect feedback on the work of each of our departments. At the end of each technical project we regularly provide questionnaires for the evaluation of our work, with particular attention to the sales phase during our events.

Quality Policy and Information Quality Management System

We have chosen to adopt a Quality Management System in accordance with UNI EN ISO 9001:2015 as a tool for performance improvement, process control, increasing customer satisfaction and ensuring compliance with requirements, including those of a legislative nature.

Our company policy has always been oriented toward the satisfaction of our customers. This means conveying:

• The passion of our employees
• Punctuality in our commitments
• A work ethic that focuses people’s well-being
• The ability to adapt to change
• Humility towards our competitors, customers and suppliers

Responsibility and Commitment

We commit ourselves to:

• Differentiating ourselves through the specificity of the services we develop
• Meeting customer needs through constant attention to the business environment
• Achieving the full satisfaction of employees by valuing the person and creating discourse between the various departments
• Maintaining and continuously improving the Quality Management System
• Developing functional partnerships

We put all of our energy into:

• Increasing the efficiency of processes through the constant monitoring of performance
• Ensuring a high standard of skills
• Being flexible and attentive to market dynamics and innovations
• Valuing employees through the enhancement of their skills and improving internal potential through engagement, motivation and awareness
• Demanding the highest level of quality from those performing the work, regardless of position
• Maintaining a work environment that is stimulating and conducive to teamwork
• Managing business activities in a manner consistent with UNI EN ISO 9001:2015 by seeking the continuous improvement of all processes
• Establishing and keeping a strategic plan up-to-date with defined and achievable goals
• Varying the business by promoting research and development activities, including the development of partnerships with customers and suppliers
• Ensure confidentiality, integrity, availability of information

 

Information Quality Management System according to ISO 27001

The primary objective is the protection of the data and information of the interested parties, of the technological, physical, logical and organizational structure, responsible for their management. We have chosen a personal data management system that complies with the mandatory regulations and is integrated into the various company processes, which allows us to identify the responsibilities of each individual collaborator regarding the protection of personal data so that everyone feels involved and understands their role, as well as to integrate the protection of personal data within the processes related to the security of information systems.

We are ISO 27001 certified and committed to implementing and maintaining a secure Information Security Management System (ISMS) to ensure:

• Confidentiality, information accessible only to duly authorized subjects and/or processes
• Integrity, safeguarding the consistency of information from unauthorized changes
• Availability, ease of access to necessary information
• Control, ensuring that data management processes and tools are secure and tested
• Authenticity, reliable source of information
• Privacy, guarantee of protection and control of personal data
• Compliance with mandatory and voluntary legislation relating to information security
• Compliance with customer requests
• Definition of corporate roles and responsibilities for the development and maintenance of the ISMS
• Ensure that the ISMS is integrated into all business processes and that procedures and controls are developed and maintained efficiently
• Monitoring threat exposure for information security
• Activation of programs to spread awareness and information security culture
• Guaranteeing the continuous growth of the service level by monitoring objectives and indicators related to information security
• Continuous improvement of the performance of the information security management system

 

Organization with Information Quality Management System certified by Dasa-Rägister S.p.A. according to UNI EN ISO 27001. Download the ISO 27001 certificate.

 

General responsibilities

The Management of H-ON Consulting therefore assumes the responsibility of disseminating and supporting, with the right resources and means, each of our Policies, clarifying and assigning to each collaborator specific responsibilities for its implementation in order to ensure the availability of the information and resources necessary to achieve the objectives and related goals.

All company personnel are made aware of the decisions taken and the objectives identified with respect to the various management systems applied and are required to follow the requirements and comply, without any exception, with the procedures provided for and to constantly reference the principles expressed in this declaration.

The Management carries out annual reviews in order to verify the achievement of the objectives and targets established through process indicators, internal audits and by planning improvement actions.